EP 09, Ch 3 - Embracing Change: The Key to Successful Integration and Customer Success with Diana Gibson

Diana Gibson shares the critical role of change management in driving successful integration and scaling new capabilities. Learn how strategic Adoption and Change Management plans can lead to customer success and organizational growth.

Key Topics

• The evolution of change management from a neglected aspect to a core component of business strategy.
• Insights into the importance of leadership support and communication in Change Management.
• How integrating Change Management with Project Management ensures successful adoption of new solutions.
• The impact of change management on customer success and organizational alignment

Guest

Diana Gibson, Former Vice President at Microsoft

Chapters

00:00 The Evolution of Change Management
02:07 Integrating Change Management in Corporate Culture
04:17 The Importance of Leadership in Change Management

About Elevator 321 and the College of Coaches

We’re about moving the needle for leaders of tech-driven business.  We should talk.  Reach us at Elevator321.com.